Object: Electronic Auction - Price Registration For Possible Contracting Of A Technological Solution, In The Software As A Service (Saas) Modality, Of An Omnichannel Service Platform With Generative Artificial Intelligence And Document Reading, Intended For The Modernization And Optimization Of Public Service Services Of The Public Defender'S Office Of The State Of Bahia, Including Implementation, Configuration, Integration With Legacy Systems, User Training And Specific Technical Support Services.